How strong was your financial institution’s response to the COVID-19 pandemic? It’s a question every FI should be asking.
It’s more than giving yourself a pat on the back for staying open. It’s breaking down the critical functions of crisis management to understand what tasks were accomplished well and which ones fell short of expectations. This allows you to improve your plan for future incidents.
This Post-Pandemic Incident Assessment will guide you through the discussion function-by-function.